How We Handle Your Returns
We like returns no more than you like them. You have a statutory right to return purchased goods (or services) within 14 days of purchase with a caveat. The caveat is that the return has to be in an unused condition fit for resale and at your own expense. This means that as soon as you step on your wheel outside your front door it becomes used and not fit for return. You can make a mistake with a colour of something or its size but you can’t reasonably expect to use the product for a few days and then decide that it’s simply not for you. Electric Vehicles are not cheap and when you are making an order for one you are committing to a decision that can be considered irreversible the moment we accept your order and prepare it for shipment. If we don’t have something in stock and we haven’t ordered it for you yet then we are fairly flexible with refunding your money!